314 lines
10 KiB
TypeScript
314 lines
10 KiB
TypeScript
import Layout from "@/components/High/Layout";
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import TicketDisplay from "@/components/High/TicketDisplay";
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import Select from "@/components/Low/Select";
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import Modal from "@/components/Modal";
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import useTickets from "@/hooks/useTickets";
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import useUser from "@/hooks/useUser";
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import useUsers from "@/hooks/useUsers";
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import {Ticket, TicketStatus, TicketStatusLabel, TicketType, TicketTypeLabel, TicketWithCorporate} from "@/interfaces/ticket";
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import {sessionOptions} from "@/lib/session";
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import {shouldRedirectHome} from "@/utils/navigation.disabled";
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import {createColumnHelper, flexRender, getCoreRowModel, useReactTable} from "@tanstack/react-table";
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import clsx from "clsx";
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import {withIronSessionSsr} from "iron-session/next";
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import moment from "moment";
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import Head from "next/head";
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import {useEffect, useState} from "react";
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import {BsArrowDown, BsArrowUp} from "react-icons/bs";
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import {ToastContainer} from "react-toastify";
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const columnHelper = createColumnHelper<TicketWithCorporate>();
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export const getServerSideProps = withIronSessionSsr(({req, res}) => {
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const user = req.session.user;
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if (!user || !user.isVerified) {
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return {
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redirect: {
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destination: "/login",
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permanent: false,
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},
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};
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}
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if (shouldRedirectHome(user) || !["admin", "developer", "agent"].includes(user.type)) {
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return {
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redirect: {
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destination: "/",
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permanent: false,
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},
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};
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}
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return {
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props: {user: req.session.user},
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};
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}, sessionOptions);
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const StatusClassNames: {[key in TicketStatus]: string} = {
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submitted: "bg-mti-gray-dim",
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"in-progress": "bg-mti-blue-dark",
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completed: "bg-mti-green-dark",
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};
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const TypesClassNames: {[key in TicketType]: string} = {
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feedback: "bg-mti-green-light",
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bug: "bg-mti-red-dark",
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help: "bg-mti-blue-light",
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};
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const escapedURL = process.env.NEXT_PUBLIC_WEBSITE_URL || "".replace(/[.*+?^${}()|[\]\\]/g, "\\$&");
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const fromHomepage = [new RegExp(`^${escapedURL}`), /\/contact$/];
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type Source = "webpage" | "platform" | "";
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const SOURCE_OPTIONS = [
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{value: "", label: "All"},
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{value: "webpage", label: "Webpage"},
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{value: "platform", label: "Platform"},
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];
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export default function Tickets() {
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const [filteredTickets, setFilteredTickets] = useState<Ticket[]>([]);
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const [selectedTicket, setSelectedTicket] = useState<Ticket>();
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const [assigneeFilter, setAssigneeFilter] = useState<string>();
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const [sourceFilter, setSourceFilter] = useState<Source>("");
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const [dateSorting, setDateSorting] = useState<"asc" | "desc">("desc");
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const [typeFilter, setTypeFilter] = useState<TicketType>();
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const [statusFilter, setStatusFilter] = useState<TicketStatus>();
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const {user} = useUser({redirectTo: "/login"});
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const {users} = useUsers();
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const {tickets, reload} = useTickets();
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const sortByDate = (a: Ticket, b: Ticket) => {
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return moment((dateSorting === "desc" ? b : a).date).diff(moment((dateSorting === "desc" ? a : b).date));
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};
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useEffect(() => {
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const filters = [];
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if (user?.type === "agent") filters.push((x: Ticket) => x.assignedTo === user.id);
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if (typeFilter) filters.push((x: Ticket) => x.type === typeFilter);
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if (statusFilter) filters.push((x: Ticket) => x.status === statusFilter);
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if (assigneeFilter) filters.push((x: Ticket) => x.assignedTo === assigneeFilter);
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if (sourceFilter) {
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if (sourceFilter === "webpage") filters.push((x: Ticket) => fromHomepage.some((r) => r.test(x.reportedFrom)));
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if (sourceFilter === "platform") filters.push((x: Ticket) => !fromHomepage.some((r) => r.test(x.reportedFrom)));
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}
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setFilteredTickets([...filters.reduce((d, f) => d.filter(f), tickets)].sort(sortByDate));
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// eslint-disable-next-line react-hooks/exhaustive-deps
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}, [tickets, typeFilter, statusFilter, assigneeFilter, dateSorting, user, sourceFilter]);
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const columns = [
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columnHelper.accessor("id", {
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header: "ID",
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cell: (info) => info.getValue(),
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}),
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columnHelper.accessor("type", {
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header: "Type",
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cell: (info) => (
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<span className={clsx("rounded-lg p-1 px-2 text-white", TypesClassNames[info.getValue()])}>{TicketTypeLabel[info.getValue()]}</span>
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),
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}),
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columnHelper.accessor("reporter", {
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header: "Reporter",
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cell: (info) => info.getValue().email,
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}),
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columnHelper.accessor("reportedFrom", {
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header: "Reported From",
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cell: (info) => info.getValue(),
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}),
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columnHelper.accessor("date", {
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id: "date",
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header: (
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<button className="flex items-center gap-2" onClick={() => setDateSorting((prev) => (prev === "asc" ? "desc" : "asc"))}>
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<span>Date</span>
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{dateSorting === "desc" && <BsArrowDown />}
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{dateSorting === "asc" && <BsArrowUp />}
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</button>
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) as any,
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cell: (info) => <span className="whitespace-nowrap">{moment(info.getValue()).format("DD/MM/YYYY - HH:mm")}</span>,
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}),
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columnHelper.accessor("subject", {
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header: "Subject",
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cell: (info) => info.getValue().substring(0, 12) + (info.getValue().length > 12 ? "..." : ""),
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}),
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columnHelper.accessor("status", {
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header: "Status",
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cell: (info) => (
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<span className={clsx("rounded-lg p-1 px-2 text-white", StatusClassNames[info.getValue()])}>
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{TicketStatusLabel[info.getValue()]}
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</span>
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),
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}),
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columnHelper.accessor("assignedTo", {
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header: "Assignee",
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cell: (info) => users.find((x) => x.id === info.getValue())?.name || "",
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}),
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columnHelper.accessor("corporate", {
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header: "Corporate",
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cell: (info) => info.getValue(),
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}),
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];
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const getAssigneeValue = () => {
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if (user && user.type === "agent") return {value: user.id, label: `${user.name} - ${user.email}`};
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if (assigneeFilter) {
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const assigneeUser = users.find((x) => x.id === assigneeFilter);
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return assigneeUser
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? {
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value: assigneeFilter,
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label: `${assigneeUser.name} - ${assigneeUser.email}`,
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}
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: null;
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}
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return null;
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};
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const table = useReactTable({
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data: filteredTickets,
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columns: columns,
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getCoreRowModel: getCoreRowModel(),
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});
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return (
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<>
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<Modal
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isOpen={!!selectedTicket}
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title={selectedTicket ? selectedTicket.id : undefined}
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onClose={() => {
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reload();
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setSelectedTicket(undefined);
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}}>
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{selectedTicket && (
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<TicketDisplay
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user={user!}
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ticket={selectedTicket}
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onClose={() => {
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reload();
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setSelectedTicket(undefined);
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}}
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/>
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)}
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</Modal>
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<Head>
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<title>Tickets Panel | EnCoach</title>
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<meta
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name="description"
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content="A training platform for the IELTS exam provided by the Muscat Training Institute and developed by eCrop."
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/>
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<meta name="viewport" content="width=device-width, initial-scale=1" />
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<link rel="icon" href="/favicon.ico" />
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</Head>
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<ToastContainer />
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{user && (
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<Layout user={user} className="gap-6">
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<h1 className="text-2xl font-semibold">Tickets</h1>
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<div className="flex w-full items-center gap-4">
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<div className="flex w-full flex-col gap-3">
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<label className="text-mti-gray-dim text-base font-normal">Status</label>
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<Select
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options={Object.keys(TicketStatusLabel).map((x) => ({
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value: x,
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label: TicketStatusLabel[x as keyof typeof TicketStatusLabel],
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}))}
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value={
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statusFilter
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? {
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value: statusFilter,
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label: TicketStatusLabel[statusFilter],
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}
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: undefined
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}
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onChange={(value) => setStatusFilter((value?.value as TicketStatus) ?? undefined)}
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isClearable
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placeholder="Status..."
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/>
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</div>
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<div className="flex w-full flex-col gap-3">
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<label className="text-mti-gray-dim text-base font-normal">Type</label>
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<Select
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options={Object.keys(TicketTypeLabel).map((x) => ({
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value: x,
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label: TicketTypeLabel[x as keyof typeof TicketTypeLabel],
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}))}
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value={typeFilter ? {value: typeFilter, label: TicketTypeLabel[typeFilter]} : undefined}
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onChange={(value) => setTypeFilter((value?.value as TicketType) ?? undefined)}
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isClearable
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placeholder="Type..."
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/>
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</div>
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<div className="flex w-full flex-col gap-3">
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<label className="text-mti-gray-dim text-base font-normal">Assignee</label>
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<Select
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options={[
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{value: "me", label: "Assigned to me"},
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...users
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.filter((x) => ["admin", "developer", "agent"].includes(x.type))
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.map((u) => ({
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value: u.id,
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label: `${u.name} - ${u.email}`,
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})),
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]}
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disabled={user.type === "agent"}
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value={getAssigneeValue()}
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onChange={(value) =>
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value ? setAssigneeFilter(value.value === "me" ? user.id : value.value) : setAssigneeFilter(undefined)
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}
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placeholder="Assignee..."
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isClearable
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/>
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</div>
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<div className="flex w-full flex-col gap-3">
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<label className="text-mti-gray-dim text-base font-normal">Source</label>
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<Select
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options={SOURCE_OPTIONS}
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disabled={user.type === "agent"}
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value={SOURCE_OPTIONS.find((x) => x.value === sourceFilter)}
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onChange={(value) => setSourceFilter(value?.value as Source)}
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/>
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</div>
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</div>
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<table className="bg-mti-purple-ultralight/40 w-full rounded-xl">
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<thead>
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{table.getHeaderGroups().map((headerGroup) => (
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<tr key={headerGroup.id}>
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{headerGroup.headers.map((header) => (
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<th className="px-4 py-4 text-left" key={header.id}>
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{header.isPlaceholder ? null : flexRender(header.column.columnDef.header, header.getContext())}
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</th>
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))}
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</tr>
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))}
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</thead>
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<tbody className="px-2">
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{table.getRowModel().rows.map((row) => (
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<tr
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className={clsx(
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"even:bg-mti-purple-ultralight/40 hover:bg-mti-purple-ultralight cursor-pointer rounded-lg py-2 odd:bg-white",
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"transition duration-300 ease-in-out",
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)}
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onClick={() => setSelectedTicket(row.original)}
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key={row.id}>
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{row.getVisibleCells().map((cell) => (
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<td className="w-fit items-center px-4 py-2" key={cell.id}>
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{flexRender(cell.column.columnDef.cell, cell.getContext())}
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</td>
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))}
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</tr>
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))}
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</tbody>
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</table>
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</Layout>
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)}
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</>
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);
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}
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