bf3981028b
- ticket: add user_id, priority, category fields; fix _serialize_ticket -> _serialize - package: fix is_active -> active (Odoo auto-filter), remove invalid entity_id filter - walkthrough: add sequence field; fix controller to use name/content instead of title/steps - users: fix encoach_user_type -> encoach_type, encoach_entity_id -> entity_rel_ids.entity_id - generation: use EncoachGenerationService class instead of nonexistent ORM model, fix /api/exam/level/ route conflict (separate GET and POST URLs) Made-with: Cursor
66 lines
2.1 KiB
Python
66 lines
2.1 KiB
Python
from odoo import models, fields
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class EncoachTicket(models.Model):
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_name = "encoach.ticket"
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_description = "EnCoach Support Ticket"
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user_id = fields.Many2one(
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"res.users", string="Reporter", ondelete="set null", index=True,
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)
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reporter_name = fields.Char()
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reporter_email = fields.Char()
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subject = fields.Char(required=True)
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description = fields.Text()
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priority = fields.Selection(
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[("low", "Low"), ("medium", "Medium"), ("high", "High")],
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default="medium",
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)
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category = fields.Char()
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ticket_type = fields.Selection(
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[
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("feedback", "Feedback"),
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("bug", "Bug Report"),
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("help", "Help Request"),
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],
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string="Type",
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)
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status = fields.Selection(
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[
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("open", "Open"),
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("in_progress", "In Progress"),
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("resolved", "Resolved"),
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("closed", "Closed"),
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],
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default="open",
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)
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exam_information = fields.Json()
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assigned_to_id = fields.Many2one(
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"res.users", string="Assigned To", ondelete="set null",
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)
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created_at = fields.Datetime(default=fields.Datetime.now)
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legacy_id = fields.Char(index=True)
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def to_encoach_dict(self):
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self.ensure_one()
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return {
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"id": self.id,
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"_id": str(self.id),
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"userId": str(self.user_id.id) if self.user_id else None,
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"reporterName": self.reporter_name or "",
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"reporterEmail": self.reporter_email or "",
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"subject": self.subject or "",
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"description": self.description or "",
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"type": self.ticket_type or "",
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"priority": self.priority or "medium",
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"category": self.category or "",
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"status": self.status,
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"examInformation": self.exam_information,
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"assignedTo": (
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self.assigned_to_id.name if self.assigned_to_id else None
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),
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"createdAt": (
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self.created_at.isoformat() if self.created_at else None
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),
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}
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