from odoo import models, fields


class EncoachTicket(models.Model):
    _name = "encoach.ticket"
    _description = "EnCoach Support Ticket"

    user_id = fields.Many2one(
        "res.users", string="Reporter", ondelete="set null", index=True,
    )
    reporter_name = fields.Char()
    reporter_email = fields.Char()
    subject = fields.Char(required=True)
    description = fields.Text()
    priority = fields.Selection(
        [("low", "Low"), ("medium", "Medium"), ("high", "High")],
        default="medium",
    )
    category = fields.Char()
    ticket_type = fields.Selection(
        [
            ("feedback", "Feedback"),
            ("bug", "Bug Report"),
            ("help", "Help Request"),
        ],
        string="Type",
    )
    status = fields.Selection(
        [
            ("open", "Open"),
            ("in_progress", "In Progress"),
            ("resolved", "Resolved"),
            ("closed", "Closed"),
        ],
        default="open",
    )
    exam_information = fields.Json()
    assigned_to_id = fields.Many2one(
        "res.users", string="Assigned To", ondelete="set null",
    )
    created_at = fields.Datetime(default=fields.Datetime.now)
    legacy_id = fields.Char(index=True)

    def to_encoach_dict(self):
        self.ensure_one()
        return {
            "id": self.id,
            "_id": str(self.id),
            "userId": str(self.user_id.id) if self.user_id else None,
            "reporterName": self.reporter_name or "",
            "reporterEmail": self.reporter_email or "",
            "subject": self.subject or "",
            "description": self.description or "",
            "type": self.ticket_type or "",
            "priority": self.priority or "medium",
            "category": self.category or "",
            "status": self.status,
            "examInformation": self.exam_information,
            "assignedTo": (
                self.assigned_to_id.name if self.assigned_to_id else None
            ),
            "createdAt": (
                self.created_at.isoformat() if self.created_at else None
            ),
        }