EnCoach Odoo 19 custom modules

Full backend implementation with custom Odoo modules:
- encoach_api: Core API, user management, JWT auth
- encoach_exam: Exam generation (reading, writing, listening, speaking)
- encoach_evaluate: AI-powered evaluation (writing, speaking)
- encoach_training: Training tips and walkthrough
- encoach_storage: File storage management
- encoach_payment: Stripe, PayPal, Paymob integration
- encoach_mail: Email notifications

Made-with: Cursor

encoach_ticket/models/ticket.py

@@ -0,0 +1,53 @@
+from odoo import models, fields
+
+
+class EncoachTicket(models.Model):
+    _name = "encoach.ticket"
+    _description = "EnCoach Support Ticket"
+
+    reporter_name = fields.Char()
+    reporter_email = fields.Char()
+    subject = fields.Char(required=True)
+    description = fields.Text()
+    ticket_type = fields.Selection(
+        [
+            ("feedback", "Feedback"),
+            ("bug", "Bug Report"),
+            ("help", "Help Request"),
+        ],
+        string="Type",
+    )
+    status = fields.Selection(
+        [
+            ("open", "Open"),
+            ("in_progress", "In Progress"),
+            ("resolved", "Resolved"),
+            ("closed", "Closed"),
+        ],
+        default="open",
+    )
+    exam_information = fields.Json()
+    assigned_to_id = fields.Many2one(
+        "res.users", string="Assigned To", ondelete="set null",
+    )
+    created_at = fields.Datetime(default=fields.Datetime.now)
+    legacy_id = fields.Char(index=True)
+
+    def to_encoach_dict(self):
+        self.ensure_one()
+        return {
+            "id": self.id,
+            "reporterName": self.reporter_name or "",
+            "reporterEmail": self.reporter_email or "",
+            "subject": self.subject or "",
+            "description": self.description or "",
+            "type": self.ticket_type or "",
+            "status": self.status,
+            "examInformation": self.exam_information,
+            "assignedTo": (
+                self.assigned_to_id.name if self.assigned_to_id else None
+            ),
+            "createdAt": (
+                self.created_at.isoformat() if self.created_at else None
+            ),
+        }