EnCoach Odoo 19 custom modules

Full backend implementation with custom Odoo modules:
- encoach_api: Core API, user management, JWT auth
- encoach_exam: Exam generation (reading, writing, listening, speaking)
- encoach_evaluate: AI-powered evaluation (writing, speaking)
- encoach_training: Training tips and walkthrough
- encoach_storage: File storage management
- encoach_payment: Stripe, PayPal, Paymob integration
- encoach_mail: Email notifications

Made-with: Cursor

encoach_ticket/__init__.py

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+from . import models

encoach_ticket/__manifest__.py

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+{
+    "name": "EnCoach Ticket",
+    "version": "19.0.1.0.0",
+    "category": "Education",
+    "summary": "Support ticket system for EnCoach",
+    "description": "Feedback, bug reports, and help requests from users.",
+    "depends": ["encoach_core"],
+    "data": [
+        "security/ir.model.access.csv",
+        "security/rules.xml",
+        "views/ticket_views.xml",
+    ],
+    "installable": True,
+    "license": "LGPL-3",
+}

encoach_ticket/models/__init__.py

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+from . import ticket

encoach_ticket/models/ticket.py

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+from odoo import models, fields
+
+
+class EncoachTicket(models.Model):
+    _name = "encoach.ticket"
+    _description = "EnCoach Support Ticket"
+
+    reporter_name = fields.Char()
+    reporter_email = fields.Char()
+    subject = fields.Char(required=True)
+    description = fields.Text()
+    ticket_type = fields.Selection(
+        [
+            ("feedback", "Feedback"),
+            ("bug", "Bug Report"),
+            ("help", "Help Request"),
+        ],
+        string="Type",
+    )
+    status = fields.Selection(
+        [
+            ("open", "Open"),
+            ("in_progress", "In Progress"),
+            ("resolved", "Resolved"),
+            ("closed", "Closed"),
+        ],
+        default="open",
+    )
+    exam_information = fields.Json()
+    assigned_to_id = fields.Many2one(
+        "res.users", string="Assigned To", ondelete="set null",
+    )
+    created_at = fields.Datetime(default=fields.Datetime.now)
+    legacy_id = fields.Char(index=True)
+
+    def to_encoach_dict(self):
+        self.ensure_one()
+        return {
+            "id": self.id,
+            "reporterName": self.reporter_name or "",
+            "reporterEmail": self.reporter_email or "",
+            "subject": self.subject or "",
+            "description": self.description or "",
+            "type": self.ticket_type or "",
+            "status": self.status,
+            "examInformation": self.exam_information,
+            "assignedTo": (
+                self.assigned_to_id.name if self.assigned_to_id else None
+            ),
+            "createdAt": (
+                self.created_at.isoformat() if self.created_at else None
+            ),
+        }

encoach_ticket/security/ir.model.access.csv

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+id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
+access_encoach_ticket_student,encoach.ticket.student,model_encoach_ticket,encoach_core.group_encoach_student,1,0,1,0
+access_encoach_ticket_teacher,encoach.ticket.teacher,model_encoach_ticket,encoach_core.group_encoach_teacher,1,1,1,0
+access_encoach_ticket_admin,encoach.ticket.admin,model_encoach_ticket,encoach_core.group_encoach_admin,1,1,1,1
+access_encoach_ticket_sysadmin,encoach.ticket.sysadmin,model_encoach_ticket,base.group_system,1,1,1,1

encoach_ticket/security/rules.xml

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+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <data noupdate="1">
+        <record id="rule_ticket_student_own" model="ir.rule">
+            <field name="name">Students see own tickets</field>
+            <field name="model_id" ref="model_encoach_ticket"/>
+            <field name="groups" eval="[(4, ref('encoach_core.group_encoach_student'))]"/>
+            <field name="domain_force">[('create_uid', '=', user.id)]</field>
+        </record>
+        <record id="rule_ticket_admin" model="ir.rule">
+            <field name="name">Admins see all tickets</field>
+            <field name="model_id" ref="model_encoach_ticket"/>
+            <field name="groups" eval="[(4, ref('encoach_core.group_encoach_admin'))]"/>
+            <field name="domain_force">[(1, '=', 1)]</field>
+        </record>
+    </data>
+</odoo>

encoach_ticket/views/ticket_views.xml

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+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="view_encoach_ticket_tree" model="ir.ui.view">
+        <field name="name">encoach.ticket.tree</field>
+        <field name="model">encoach.ticket</field>
+        <field name="arch" type="xml">
+            <list string="Tickets"
+                decoration-danger="status == 'open'"
+                decoration-warning="status == 'in_progress'"
+                decoration-success="status == 'resolved'">
+                <field name="subject"/>
+                <field name="reporter_name"/>
+                <field name="reporter_email"/>
+                <field name="ticket_type"/>
+                <field name="status"/>
+                <field name="assigned_to_id"/>
+                <field name="created_at"/>
+            </list>
+        </field>
+    </record>
+
+    <record id="view_encoach_ticket_form" model="ir.ui.view">
+        <field name="name">encoach.ticket.form</field>
+        <field name="model">encoach.ticket</field>
+        <field name="arch" type="xml">
+            <form string="Ticket">
+                <header>
+                    <field name="status" widget="statusbar" statusbar_visible="open,in_progress,resolved,closed" options="{'clickable': 1}"/>
+                </header>
+                <sheet>
+                    <group>
+                        <group>
+                            <field name="subject"/>
+                            <field name="reporter_name"/>
+                            <field name="reporter_email"/>
+                        </group>
+                        <group>
+                            <field name="ticket_type"/>
+                            <field name="assigned_to_id"/>
+                        </group>
+                    </group>
+                    <group>
+                        <field name="description" widget="text"/>
+                    </group>
+                    <notebook>
+                        <page string="Exam Information" name="exam_information">
+                            <field name="exam_information" widget="json"/>
+                        </page>
+                    </notebook>
+                </sheet>
+            </form>
+        </field>
+    </record>
+
+    <record id="action_encoach_ticket" model="ir.actions.act_window">
+        <field name="name">Tickets</field>
+        <field name="res_model">encoach.ticket</field>
+        <field name="view_mode">list,form</field>
+        <field name="help" type="html">
+            <p class="o_view_nocontent_smiling_face">
+                No support tickets yet.
+            </p>
+            <p>
+                Tickets handle feedback, bug reports, and help requests from users.
+            </p>
+        </field>
+    </record>
+
+    <menuitem id="menu_encoach_tickets"
+        name="Tickets"
+        parent="encoach_core.menu_encoach_support"
+        action="action_encoach_ticket"
+        sequence="10"/>
+</odoo>