encoach_backend_v4/custom_addons/encoach_ai/services/openai_service.py

"""OpenAI GPT service — chat completions, JSON mode, structured generation."""

import json
import logging
import time

_logger = logging.getLogger(__name__)

try:
    import openai as _openai_mod
except ImportError:
    _openai_mod = None


class OpenAIService:
    """Wraps the OpenAI Python SDK with Odoo settings and logging."""

    def __init__(self, env):
        self.env = env
        self._get_param = env["ir.config_parameter"].sudo().get_param
        self.enabled = self._get_param("encoach_ai.enabled", "True").lower() in ("1", "true", "yes")
        self.max_retries = int(self._get_param("encoach_ai.max_retries", "3"))
        api_key = self._get_param("encoach_ai.openai_api_key", "")
        if not api_key:
            import os
            api_key = os.environ.get("OPENAI_API_KEY", "")
        if _openai_mod and api_key:
            self.client = _openai_mod.OpenAI(api_key=api_key)
        else:
            self.client = None
        self.model = self._get_param("encoach_ai.openai_model", "gpt-4o")
        self.fast_model = self._get_param("encoach_ai.openai_fast_model", "gpt-3.5-turbo")

    def _log(self, action, model, usage, latency, status="success", error=None, inp=None, out=None):
        try:
            self.env["encoach.ai.log"].sudo().create({
                "service": "openai",
                "action": action,
                "model_used": model,
                "prompt_tokens": getattr(usage, "prompt_tokens", 0) if usage else 0,
                "completion_tokens": getattr(usage, "completion_tokens", 0) if usage else 0,
                "total_tokens": getattr(usage, "total_tokens", 0) if usage else 0,
                "latency_ms": latency,
                "status": status,
                "error_message": error,
                "input_preview": (inp or "")[:500],
                "output_preview": (out or "")[:500],
            })
        except Exception:
            _logger.warning("Failed to log AI call", exc_info=True)

    def _check_enabled(self):
        if not self.enabled:
            raise RuntimeError("AI is disabled — enable in Settings > AI Configuration")

    def _retry_with_backoff(self, fn, action, model):
        """Execute fn with exponential backoff retries."""
        last_exc = None
        for attempt in range(self.max_retries):
            try:
                return fn()
            except Exception as exc:
                last_exc = exc
                err_str = str(exc).lower()
                is_rate_limit = "rate" in err_str or "429" in err_str
                is_server_error = "500" in err_str or "502" in err_str or "503" in err_str
                if not (is_rate_limit or is_server_error) or attempt == self.max_retries - 1:
                    raise
                wait = min(2 ** attempt, 16)
                _logger.warning("AI retry %d/%d for %s (wait %ds): %s",
                                attempt + 1, self.max_retries, action, wait, exc)
                time.sleep(wait)
        raise last_exc

    def chat(self, messages, *, model=None, temperature=0.7, max_tokens=2048, action="chat"):
        """Standard chat completion. Returns the assistant message content string."""
        self._check_enabled()
        if not self.client:
            raise RuntimeError("OpenAI not configured — set API key in AI Settings")
        model = model or self.model
        t0 = time.time()
        try:
            def _call():
                return self.client.chat.completions.create(
                    model=model,
                    messages=messages,
                    temperature=temperature,
                    max_tokens=max_tokens,
                )
            resp = self._retry_with_backoff(_call, action, model)
            content = resp.choices[0].message.content
            self._log(action, model, resp.usage, int((time.time() - t0) * 1000),
                       inp=json.dumps(messages[-1:])[:500], out=content[:500])
            return content
        except Exception as exc:
            self._log(action, model, None, int((time.time() - t0) * 1000),
                       status="error", error=str(exc))
            raise

    def chat_json(self, messages, *, model=None, temperature=0.3, max_tokens=4096, action="chat_json"):
        """Chat completion with JSON response format. Returns parsed dict/list."""
        self._check_enabled()
        if not self.client:
            raise RuntimeError("OpenAI not configured — set API key in AI Settings")
        model = model or self.model
        t0 = time.time()
        try:
            def _call():
                return self.client.chat.completions.create(
                    model=model,
                    messages=messages,
                    temperature=temperature,
                    max_tokens=max_tokens,
                    response_format={"type": "json_object"},
                )
            resp = self._retry_with_backoff(_call, action, model)
            raw = resp.choices[0].message.content
            self._log(action, model, resp.usage, int((time.time() - t0) * 1000),
                       inp=json.dumps(messages[-1:])[:500], out=raw[:500])
            return json.loads(raw)
        except Exception as exc:
            self._log(action, model, None, int((time.time() - t0) * 1000),
                       status="error", error=str(exc))
            raise

    def chat_fast(self, messages, **kwargs):
        """Use the fast/cheap model for classification, tagging, simple tasks."""
        return self.chat(messages, model=self.fast_model, **kwargs)

    def grade_writing(self, rubric, task_text, response_text):
        """Grade a writing response using GPT with a rubric."""
        messages = [
            {"role": "system", "content": (
                "You are an expert IELTS examiner. Grade the following response using the rubric provided. "
                "Return JSON: {\"scores\": {\"task_achievement\": float, \"coherence_cohesion\": float, "
                "\"lexical_resource\": float, \"grammatical_range\": float}, "
                "\"overall_band\": float, \"feedback\": string, \"suggestions\": [string]}"
            )},
            {"role": "user", "content": f"## Rubric\n{rubric}\n\n## Task\n{task_text}\n\n## Student Response\n{response_text}"},
        ]
        return self.chat_json(messages, action="grade_writing")

    def grade_speaking(self, rubric, transcript):
        """Grade a speaking transcript using GPT."""
        messages = [
            {"role": "system", "content": (
                "You are an expert IELTS Speaking examiner. Grade the transcript. "
                "Return JSON: {\"scores\": {\"fluency_coherence\": float, \"lexical_resource\": float, "
                "\"grammatical_range\": float, \"pronunciation\": float}, "
                "\"overall_band\": float, \"feedback\": string, \"suggestions\": [string]}"
            )},
            {"role": "user", "content": f"## Rubric\n{rubric}\n\n## Transcript\n{transcript}"},
        ]
        return self.chat_json(messages, action="grade_speaking")

    def generate_content(self, content_type, brief, *, cefr_level="B2"):
        """Generate educational content (reading passage, grammar exercise, etc.)."""
        messages = [
            {"role": "system", "content": (
                f"You are an expert EFL content creator. Generate a {content_type} "
                f"at CEFR {cefr_level} level. Return well-structured JSON with the content, "
                "questions/exercises if applicable, answer keys, and metadata."
            )},
            {"role": "user", "content": json.dumps(brief)},
        ]
        return self.chat_json(messages, action=f"generate_{content_type}", max_tokens=4096)

    def explain_grade(self, score_data, student_context=""):
        """Explain a grade to a student in simple terms."""
        messages = [
            {"role": "system", "content": (
                "You are a supportive English learning coach. Explain the grade to the student "
                "in an encouraging way. Highlight strengths, then areas for improvement with "
                "concrete tips. Keep it under 200 words."
            )},
            {"role": "user", "content": f"Score data: {json.dumps(score_data)}\nContext: {student_context}"},
        ]
        return self.chat(messages, model=self.fast_model, action="explain_grade")

    def search_answer(self, query, context=""):
        """Answer a natural language search query about the platform."""
        messages = [
            {"role": "system", "content": (
                "You are an intelligent assistant for the EnCoach IELTS & English learning platform. "
                "Answer the query based on available context. Be concise and helpful. "
                "Return JSON: {\"answer\": string, \"suggestions\": [string], \"related_actions\": [{\"label\": string, \"action\": string}]}"
            )},
            {"role": "user", "content": f"Query: {query}\nContext: {context}"},
        ]
        return self.chat_json(messages, model=self.fast_model, action="search")

    def generate_insights(self, data_summary, insight_type="general"):
        """Generate AI insights from data."""
        messages = [
            {"role": "system", "content": (
                f"You are a data analyst for an education platform. Generate {insight_type} insights. "
                "Return JSON: {\"insights\": [{\"title\": string, \"description\": string, "
                "\"severity\": \"info\"|\"warning\"|\"critical\", \"recommendation\": string}]}"
            )},
            {"role": "user", "content": json.dumps(data_summary)},
        ]
        return self.chat_json(messages, model=self.fast_model, action="insights")

    def generate_report_narrative(self, report_type, data):
        """Generate a human-readable narrative for a report."""
        messages = [
            {"role": "system", "content": (
                f"Write a concise professional narrative summary for a {report_type} report. "
                "2-3 paragraphs. Highlight key trends, concerns, and recommendations."
            )},
            {"role": "user", "content": json.dumps(data)},
        ]
        return self.chat(messages, model=self.fast_model, action="report_narrative")

    def suggest_study_plan(self, student_profile):
        """Suggest a personalized study plan."""
        messages = [
            {"role": "system", "content": (
                "You are an IELTS preparation expert coach. Create a personalized study suggestion. "
                "Return JSON: {\"suggestion\": string, \"focus_areas\": [string], "
                "\"daily_plan\": [{\"activity\": string, \"duration_min\": int, \"skill\": string}], "
                "\"motivation\": string}"
            )},
            {"role": "user", "content": json.dumps(student_profile)},
        ]
        return self.chat_json(messages, model=self.fast_model, action="study_suggest")

    def writing_help(self, task, draft, help_type="improve"):
        """Provide writing assistance."""
        messages = [
            {"role": "system", "content": (
                f"You are a writing tutor. Help the student {help_type} their draft. "
                "Return JSON: {\"improved_text\": string, \"changes\": [{\"original\": string, "
                "\"revised\": string, \"reason\": string}], \"tips\": [string]}"
            )},
            {"role": "user", "content": f"Task: {task}\n\nDraft:\n{draft}"},
        ]
        return self.chat_json(messages, action="writing_help")

    def batch_optimize(self, items, optimization_type="schedule"):
        """Optimize a batch of items (schedule, grouping, etc.)."""
        messages = [
            {"role": "system", "content": (
                f"You are an optimization specialist. Optimize these items for {optimization_type}. "
                "Return JSON: {\"optimized\": [items with suggested changes], \"summary\": string, \"impact\": string}"
            )},
            {"role": "user", "content": json.dumps(items)},
        ]
        return self.chat_json(messages, action="batch_optimize")

    # ── RAG-enhanced methods ─────────────────────────────────────────

    def _get_vector_context(self, query, *, content_types=None, limit=5):
        """Retrieve relevant context from the vector store."""
        try:
            from odoo.addons.encoach_vector.services.embedding_service import EmbeddingService
            svc = EmbeddingService(self.env)
            if content_types:
                results = []
                for ct in content_types:
                    results.extend(svc.search(query, content_type=ct, limit=limit))
                results.sort(key=lambda r: r['similarity'], reverse=True)
                return results[:limit]
            return svc.search(query, limit=limit)
        except Exception:
            _logger.debug("Vector search unavailable, proceeding without RAG", exc_info=True)
            return []

    def _format_context(self, vector_results):
        """Format vector search results as context for the LLM."""
        if not vector_results:
            return ""
        parts = []
        for r in vector_results:
            text = (r.get('text') or '')[:500]
            meta = r.get('metadata', {})
            label = f"[{r['content_type']}#{r['content_id']}]"
            if meta:
                label += f" ({', '.join(f'{k}={v}' for k, v in meta.items())})"
            parts.append(f"{label}\n{text}")
        return "\n---\n".join(parts)

    def chat_with_context(self, messages, query, *, content_types=None, limit=5, **kwargs):
        """RAG-enhanced chat: search vectors, inject context, then call GPT."""
        context_results = self._get_vector_context(query, content_types=content_types, limit=limit)
        if context_results:
            context_text = self._format_context(context_results)
            rag_msg = {
                "role": "system",
                "content": (
                    "The following relevant content was found in the knowledge base. "
                    "Use it to provide accurate, contextual answers:\n\n" + context_text
                ),
            }
            messages = [messages[0], rag_msg] + messages[1:]
        kwargs.setdefault("action", "chat_rag")
        return self.chat(messages, **kwargs)

    def search_with_rag(self, query, context=""):
        """RAG-enhanced search: vector search + GPT synthesis."""
        vector_results = self._get_vector_context(query, limit=8)
        context_text = self._format_context(vector_results)

        messages = [
            {"role": "system", "content": (
                "You are an intelligent assistant for the EnCoach IELTS & English learning platform. "
                "Answer the query based on the knowledge base content provided below. "
                "Be concise, accurate, and cite specific content when possible. "
                "Return JSON: {\"answer\": string, \"suggestions\": [string], "
                "\"related_actions\": [{\"label\": string, \"action\": string}], "
                "\"sources\": [{\"type\": string, \"id\": number}]}"
            )},
        ]
        if context_text:
            messages.append({"role": "system", "content": f"Knowledge base:\n{context_text}"})
        if context:
            messages.append({"role": "system", "content": f"Additional context: {context}"})
        messages.append({"role": "user", "content": f"Query: {query}"})

        return self.chat_json(messages, model=self.fast_model, action="search_rag")

    def generate_content_dedup(self, content_type, brief, *, cefr_level="B2"):
        """Generate content with dedup-awareness: checks for similar existing content."""
        brief_text = json.dumps(brief) if isinstance(brief, dict) else str(brief)
        similar = self._get_vector_context(brief_text, content_types=[content_type], limit=3)

        messages = [
            {"role": "system", "content": (
                f"You are an expert EFL content creator. Generate a {content_type} "
                f"at CEFR {cefr_level} level. Return well-structured JSON with the content, "
                "questions/exercises if applicable, answer keys, and metadata."
            )},
        ]
        if similar:
            context_text = self._format_context(similar)
            messages.append({"role": "system", "content": (
                "IMPORTANT: The following similar content already exists. "
                "Make your output DISTINCT — different angles, examples, or approaches. "
                "Do NOT duplicate existing content:\n\n" + context_text
            )})
        messages.append({"role": "user", "content": brief_text})

        return self.chat_json(messages, action=f"generate_{content_type}_dedup", max_tokens=4096)


EncoachOpenAIService = OpenAIService